GROVEPORT
SENIOR TRANSPORTATION
For
information, please call
614.836.7433.
Client
Guidelines
Program Purpose:
The Groveport Senior Transportation Program
will promote the continuation of an independent lifestyle for
individuals age 60 and older through the provision of
dependable door to door transportation for residents of the
Village of Groveport. The program will assist in decreasing clients’ dependence upon family
members and friends and increase opportunities for independent
mobility.
Days of Service:
The Program provides transportation Tuesday through Friday for
appointments scheduled between 8 am – 1 pm. Service is not
provided on holidays or during weather emergencies. In the
event of program cancellation, clients will be notified for
rescheduling.
Eligibility:
·
Age 60 or older
·
Resident
of the Village of Groveport (Tax District #185)
·
Mentally or
physically challenged clients under the age of 60, with proof
of disability (e.g. Social Security award letter, physician’s
certification, etc.) submitted at time of application.
Recertification of disability will be submitted by the client
upon request.
·
Any client
requiring assistance beyond the scope of the program must be
accompanied by a caregiver (a person 18 years or older arranged
by the client, picked up with the client and with the
appropriate capacity to aid the client) or Senior Companion (a
volunteer 18 years or older arranged by the program with the
appropriate capacity to aid the client.)
Service Area and Frequency:
Guidelines:
The following
guidelines apply to all clients:
1.
The Senior
Transportation Program has been developed to provide assistance
for scheduled appointments and is not designed to respond to
emergency calls. In an emergency situation, call 911.
2.
Any relevant
current medical condition must be communicated upon application
to the program, as well as to the driver or scheduler (e.g.
anxiety, seizures, pain, confusion, etc.)
3.
A screening will
be conducted by program staff prior to acceptance in the
program. This meeting will be used to collect client
information, emergency contact information, identify any
barriers or limitations to safe transportation, communicate the
program guidelines and answer any questions the client,
caregiver or family member may have. A photograph of the
client will be taken at this time.
4.
Clients are asked
to transport themselves to and from the vehicle without the
driver’s assistance. If the client requests or the driver
identifies conditions (weather, sidewalk construction,
temporary health conditions, etc.) when the client would be
best served by assistance between their dwelling or destination
and the vehicle, the driver will offer such assistance. The
driver will exercise personal safety at all times.
5.
Any client
requiring assistance beyond the scope of this program must be
accompanied by a caregiver (a person 18 years or older arranged
by the client, picked-up with the client and with the
appropriate capacity to aid the client) or a Senior
Companion (a volunteer 18 years or older arranged by the
program with the appropriate capacity to aid the client.) The
caregiver will assume responsibility for assisting the client
to and from the vehicle, up and down steps, opening doors,
etc. Caregivers will be required to read, understand and sign
these guidelines before being transported with the
client. The caregiver’s name will be provided when the
appointment is made. Multiple caregivers may be selected,
with only one caregiver assisting per transport.
6.
All persons
within a program vehicle will wear seat belts and be safely
secured at all times.
7.
Wheelchairs and
mobility devices must be of a size, design and condition
(including state of repair and cleanliness) that can be safely
transported as determined by the program staff.
8.
Combative or
seriously ill persons will not be transported. A client whose
behavior, language or personal hygiene poses a health risk or
negatively impacts other clients or staff will be advised that
they may not be eligible to remain in the program. The driver
and program coordinator retains the authority to exercise this
decision.
9.
The Senior
Transportation Staff will not normally make unscheduled stops.
10.
Shopping and
other trips that are not dependent upon a specific appointment
time will be considered flexible.
11.
Standing
appointments for health and wellness will be accepted.
Personal standing appointments will not be accepted.
12.
The client’s
destination appointment time must fall within the hours of 8:00
AM and 1:00 PM, with return
transportation by 5 PM. Clients will not be
transported to their destination outside of these hours without
pre-approval of the coordinator. Clients are encouraged to
contact the Transportation Office between the hours of 8:00AM and 1:00PM to schedule
transportation.
13.
One-way
transportation may be permitted and should be specified by the
client at the time the reservation is made.
14.
The client must
request transportation no later than by noon, two business days
and no more than three months prior to the appointment. The
program staff reserves the right to close or limit appointments
based on the needs of the program.
15.
A change of
destination address or appointment time may not be accepted
after noon, two business days prior to the appointment.
16.
Cancellations may
occur at any time. The program staff requests notification as
soon as possible if a cancellation is unavoidable. Repeated
cancellations may result in termination of services.
17.
The client will
provide the following information when requesting
transportation: appointment time, destination name, destination
address, destination telephone number, first and last name.
18.
Program staff
will call to confirm all non-standing appointments the day
before the appointment. It is the client’s responsibility to
confirm the appointment with the Senior Transportation office
before noon the day prior to the appointment if he or she
cannot be reached by telephone. Non-standing appointments that
fail to be confirmed may be cancelled.
19.
The client will
be ready (watching for and able to be in the vehicle within 3-5
minutes) for the arrival of a vehicle one hour prior to the
appointment time given program staff.
20.
The client will
contact the Senior Transportation Office at the conclusion of
the appointment to arrange for return transportation. The
estimated time for return transportation pick-up will be given
to the client at that time. It is the intention of the program
staff that all clients will be picked up in less than one hour
from the time of the call. The pick-up driver may not be the
same as the drop-off driver, but will return to the drop-off
location for pick-up. If for any reason the client will not
require return transportation, or the location for pick-up
must be changed, the Transportation Office will be notified
immediately.
21.
The program
coordinator will assume daily responsibility for the
administration and delivery of service. The position reports
to the Community Affairs Director who reports to the Village
Administrator.
Should conditions exist which
negatively impact client, driver or public safety, the
Groveport – Madison Township Senior Transportation Program
reserves the right to deny service.
ACKNOWLEDGMENT OF RISKS, LIABILITY RELEASE
AND INDEMNIFICATION AGREEMENT
I agree to
assume any risks inherent in participating in Village-sponsored
activities and programs.
I agree to
follow all facility, activity or program rules and regulations,
and realize that my right to participate may be terminated by
the Village for not adhering to said rules and regulations.
I grant the
right to use my photograph for Village promotions.
I agree to hold
harmless and release the Village of Groveport, its boards and
council, officers, officials, employees, volunteers and other
representatives from all claims for liability or legal
responsibility for any damage or loss of any kind, including
personal property or death, property damage, and economic loss,
arising from my participation in and/or use of the
Groveport-Madison Township Senior Transportation Program,
Village of Groveport Recreation Center, Aquatic Center, Town
Hall and/or any other facility, activity or program of the
Village of Groveport.
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