GROVEPORT-MADISON TOWNSHIP
SENIOR TRANSPORTATION
648 Main Street, Groveport, Ohio 43125
836-3333
Client
Guidelines
Eligibility: Client
must be age 60 or older, and reside within
the Village of Groveport or the unincorporated areas of
Madison Township. Mentally or physically challenged clients
under age 60 are eligible provided a physician's certification
of disability is submitted at time of application. Any client
requiring assistance of any kind must be accompanied by a
caregiver/companion.
Service Area: Medical appointments will
be accepted for physicians’ offices within Franklin County. If
feasible, clients will be encouraged to select physicians or
therapy services within the general area. Transport for
personal appointments will be accepted within a 10 mile radius
of the Village. The boundaries for personal trips are
Broad Street to the North, High Street to the West and the
county lines to the East and South.
The service is offered door to door at no cost to the client.
Priority will be given to medical appointments.
The following guidelines apply to all clients.
1. Clients must walk/wheel to and from the van
and not require the assistance of driver. If assistance of any
kind is required, the client will arrange for a caregiver age
18 or over to
accompany the client. The caregiver will assume responsibility
for assisting the client to and from the van, up and down
steps, shopping, opening doors, etc. Caregivers will be
required to sign this form.
2. All clients will be safely secured at all
times with seat belts while transported and, if necessary,
floor-mounted wheelchair straps.
3. Combative or seriously ill residents cannot
be safely transported and must make alternate arrangements.
4. The Senior Transportation Program has been
developed to provide assistance for scheduled trips and is not
equipped to handle emergency calls. In an emergency situation,
911 or a private ambulance firm are alternative emergency
transportation.
5. Any relevant medical condition must be
communicated to the drivers or schedulers (e.g. anxiety,
seizures, pain, confusion.)
6. A pre-screening home visit will be held
prior to acceptance in the program. The visit will identify any
significant barriers or limitations to safe transportation, as
well as answer any questions the client may have. A
photograph of each client will be taken at that time.
7. Wheelchairs must be of standard size.
Oversized wheelchairs may be unable to safely fit onto the
wheelchair lift. Motorized 3-wheel scooters are not permitted.
8. Staff are unable to make additional
unscheduled stops, e.g. “also run into the grocery for just a
couple things.” Our drivers have tight schedules and your
unscheduled stop may make another client late for a doctor’s
appointment.
9. Social outings (volunteerism, entertainment,
etc.) will only be accommodated if the schedule permits and
only for locations within the general area.
10. Grocery shopping and other trips that are
not dependent upon a certain time will need to be flexible.
11. Non-medical standing appointments are not
accepted. Please call the office each time you would like
transport.
12. The Senior Transportation Program reserves
the right to limit service for non- medical appointments to
accommodate the number of clients. No client may utilize the
service more than two times per week.
13. Transportation for appointments will be
provided between 8:00
am - 1:00 pm, with a minimum of two days’ notice.
Should conditions exist which negatively impact
client or driver safety, the Groveport- Madison Township Senior
Transportation Program reserves the right to deny service.
(rev. Sept. 2006)
[Client Intake Sheet]
[Client Guidelines Sheet]
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